Terms and Conditions + Refund Policy

Warranty Information


Detailed information, user guide and various instructional videos can be found at www.trackall.com.au
Microchips Australia Pty Ltd will offer support to retail outlets and end-users via email or phone discussion.


All Petrek 3G LiveTrek Stealth and BikeTrek GPS Trackers carry a 12-month warranty as set out below. This warranty begins from the day of purchase by the end user unless otherwise stated. All warranty claims must be accompanied with a receipt of the purchase by the end user or proof of purchase.
Microchips Australia Pty Ltd warrants to the purchaser that the hardware product shall be free from defects in material and workmanship for twelve (12) months from the date of purchase. If a defect covered by this warranty occurs during this warranty period, Microchips Australia Pty Ltd or a Microchips Australia Pty Ltd authorised repairer will repair the defective hardware product or component, free of charge after it has been returned to the Microchips Australia Pty Ltd office. This warranty shall not apply if the product:

  • is modified or tampered with;
  • is damaged by negligence, accident, unreasonable use, usage not in accordance with product instructions, as a result of repairs not authorised by Microchips Australia Pty Ltd or by other causes unrelated to defective materials or workmanship;
  • has had the serial/IMEI number altered, defaced or removed.

This warranty does NOT cover the replaceable battery or the provided SIM card. Any applicable implied warranties, including warranties of merchantability and fitness for a particular purpose, are hereby limited in duration to the warranty periods described above (12 months).

In no event shall Microchips Australia Pty Ltd be liable for consequential or incidental damages resulting from failure of the hardware.


Any product supplied which is returned requiring a credit or refund, may be subject to a 10% process and handling fee. Credit of goods will only be provided after written notification and will only be processed if returned undamaged and within 30 days of receipt of goods.



Microchips Australia Pty Ltd (“Company”) assumes no responsibility for consequence or misuse of any of Live Trek Stealth, Petrek 3G GPS Pet Tracker and Biketrek (“Products”). By purchasing the Products, you agree that you will use them in a lawful manner.


The Company warrants that the products does not have any latent defects. This warranty is a 12 month warranty which takes effect from the date of sale. However, the Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the tracking technology relating to the Products. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or, the Australian Competition and Consumer Regulations 2010 and which are not expressly warranted by the Company as additional warranties or conditions are excluded.


In no event shall the Company or its suppliers be liable for any indirect, special, consequential, incidental or punitive damages including without limitation loss of profits or revenue or costs of replacement goods, however caused, arising out of this disclaimer, the use or inability to use the tracking technology relating to the Products, even if the Company or any of its authorised representative has been notified orally or in writing of the possibility of such damage.


You agree to defend and indemnify the Company and its officers, directors, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses arising out of any breach by you of this disclaimer or your violation of any law or the rights of a third party.
Modifications We reserve the right to make changes to this disclaimer at any time by updating this page with any such changes and indicating the effective date of those changes. You acknowledge and agree that it is your responsibility to review this disclaimer periodically to familiarize yourself with any modifications. By continuing to access and use the Product after those changes become effective, you consent and agree to be bound by the revised disclaimer.


This disclaimer constitutes the entire agreement between you and the Company. You may not assign this disclaimer in whole or in part without the Company’s prior written consent, and any purported assignment in violation of this disclaimer shall be null and void. The Company may assign or otherwise transfer this disclaimer and all rights hereunder in connection with any corporate merger or sale of all or substantially all of the assets and business to which this disclaimer relates. This disclaimer shall be binding upon and to the benefit of the parties hereto and their respective heirs and assigns. If any provision of this disclaimer is determined by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any breach of any provision of this disclaimer shall constitute a waiver of any prior,
concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorised representative of the waiving party.

Governing Law

Any claim or dispute arising out of or relating to your use or attempted use of the www.trackall.com.au web site shall be governed by and construed in accordance with the laws of Victoria without giving effect to its conflict of law’s provisions. By using the www.trackall.com.au web site, you submit to the exclusive jurisdiction of the State of Victoria and any proceeding relating to any such claim or dispute.


If you have any questions or comments regarding this disclaimer, you may contact us at info@microchips.com.au