ALERT for iPhone Users – October 17th 2019

In the last few days, we have been alerted by iPhone using customers that there are issues causing problems and error messages when they are attempting to create log-ins and add new trackers onto their iPhone. This issue appears to be related to recent Apple updates that have been pushed through to iPhones. Issues are occurring with other iPhone apps across the globe. Our technicians have contacted Apple and are trying to develop new firmware versions to overcome the problem. Also Apple will likely introduce a new iOS update for iPhones as soon as possible that will correct the problems but, in the meantime there are two important things that you can try to help:

  1. When you are logging on to the iCar app please use an email address that is linked to a Google account and log in using the Google account method and not the Traceez account method.
  2. Ensure that you have downloaded/updated to the latest version of the iCar app from the app store – version 3.6.9 build 2.